Best Bi Manager Trains Employees On Customer Satisfaction

I've learned a lot about electronics, that's for sure. And TV mounting, stereo configurations, it's really exciting.

Oh, and security system installations. I feel like such an expert.

And that's good. It's good to be an expert. But, let's talk about your customer satisfaction ratings.

You're both trainees, so I'm not expecting perfect scores.

But you have been out on 10 installations, and I'm looking at your satisfaction surveys here, and I don't have a single 10.

We installed all the electronics.

Best Buy is not just about installing electronics. It's about customer satisfaction.

We want that customer drained to the last drop. We want them addicted to our team of lifestyle experts.

We at Best Buy want them fiending to have us back. Why? Because we satisfied all their needs.

Well, what more do you want us to do?

Okay, the Gruen Hall residence that you guys went to last week. Nice lady, right?

Yeah.

She said that she found you both very attractive, but you were rather non-receptive.

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